Return Eligibility
We support a 60-day return window for all purchased products. Customers may initiate a return request within the valid return period if the items are unused, unwashed, kept in original condition with intact packaging and accessories, and do not meet personal usage expectations.
Customized products, worn products, and products damaged by personal improper use are not eligible for free return.
Return Process
All return applications must be submitted through the official contact channel on our contact page. Our customer service team will review your return request and provide professional return guidance after verification.
Refund Processing Time
After we receive and inspect the returned items to confirm compliance with return standards, the official refund process will be initiated. All refunds will be completed within 5 to 10 business days and will be returned to the original payment account automatically.
Fee Explanation
For eligible returns within the valid period, no additional handling fees will be charged. All standard return procedures follow official store regulations to ensure customer rights and interests.
